Check out our Park n Party Video. It will give you an overview of how things work. Click here.
For a standard event, the parking spot you reserved will be held up to 30 minutes before an event's originally scheduled start time. For a premium event (e.g., Michigan vs. Notre Dame), your spot will be held up to 60 minutes before the originally scheduled start time.
Unless otherwise stated, reservations are for a specific parking lot, not for a specific parking space.
If you arrive "on-time" and the parking lot is full, please be sure to provide the parking lot attendant your name, license plate number, and transaction ID.
NOTE: If you arrive "on-time" and the Lot indicates it's full, be sure to speak directly with an attendant BEFORE departing the Lot or calling Park n Party. Usually, "full" is referring to game day cash customers, NOT Park n Party reservation customers.
To request a refund, you MUST contact Park n Party customer service within 48 hours of the event
(email@example.com). If a refund is provided, please allow a minimum of 7 to 10 days for a Reservation Fee refund to be processed through the credit card system. For late arrivals, refunds are not available.
If an event is cancelled or postponed prior to event day, your Parking Reservation and Convenience Fees will be refunded.
If a cancellation or postponement occurs on event day for any reason (e.g., weather, acts of god, etc.), it will be up to each Lot Owner to decide whether or not to issue a Reservation Fee refund.
Convenience Fees are not refunded for event day postponements.
See Our Guarantee and Terms of Service for specific details.
Parking and tailgate prices are set by each Lot Owner. The Convenience Fee is set by Park n Party.
Proof of your reservation comes in the form of a printed Park n Party Parking Pass. A Parking Pass is created when you "check-in".
Roughly 48 hours prior to an event, you can check-in your vehicle. Normally, Park n Party emails a "Check-in Reminder" to your account's email address. Be sure that your Inbox will accept emails from firstname.lastname@example.org.
The Check-in process requires that you assign a vehicle to your Reservation. Once completed, your Parking Pass is created and can be printed.
Most Lots require that you show the attendant your PRINTED Parking Pass and that you display it prominently on your vehicle's dashboard.
The definition of a TRUCK is pretty simple, if it has a flatbed (whether covered or not) it's a truck.
Some Lots specifically prohibit Trucks. Others permit Trucks to a maximum length of 19'. Some indicate no vehicle larger than an F150 (again, the maximum length is 19').
IMPORTANT: Check the Lot's Park n Party webpage to learn about its Truck and Over-sized Vehicle Policy.
If you bring a Truck to a lot that prohibits Trucks, you will NOT receive a refund. If you bring a Truck longer than 19' to a Lot that prohibits them or otherwise violates the Lot's policies, you will NOT receive a refund.
An OVER-SIZED VEHICLE includes, but is not limited to, all Trucks, Vans, Passenger Vans, RVs, Buses, Trailers, Campers, large SUVs (e.g., Armada, Escalade, Expedition, Suburban, Mercedes GL class, Navigator, Sequoia, etc.), and other vehicles.
If you bring an Over-sized Vehicle to a lot that prohibits them, you will NOT receive a refund.
If you have any questions about Trucks or Over-sized Vehicle, please contact us prior to making a reservations.
Unfortunately, a refund can not be given in this situation.
Maybe. Parking reservations are for a specifc Lot, not necessarily a specifc parking space. Some Lots offer "Side by Side" parking. When available, Side by Side parking reservations require one person to make the reservation for the entire group.
A Convenience Fee is a fee charged by Park n Party for making and managing your parking reservation.
If you arrive on time, a full refund can be arranged. If you were late, your Reservation Fee will not be refunded. For specific details, check Our Guarantee.
In either case, please be sure to contact Park n Party Customer Support (email@example.com) to request a refund. If granted, please allow a minimum of 7 to 10 days for a refund to be processed through the credit card system.
No. Park n Party does not own or operate any parking lots. All parking lots are independently owned and operated. Each lot establishes and enforces it own pricing, rules, and regulations.
Yes! When it's time to assign a vehicle, select the "Rental Vehicle" option and follow the steps.
Lot Owner Questions
For 2018, all Listing Fees are waived for new and returning Lot Owners.
No. Any event supported by Park n Party® for which you provide parking can be listed on the Park n Party®.
The Park n Party® Reservation System provides each Lot Owner with a variety of reports that allows for the ongoing monitoring of reservations and invenory. At any time, a Lot Owner can login to his/her account and see how many parking spots have been reserved, tailgate spaces rented, or how many other amenities have been sold (e.g., bathroom passes, etc.). Lot Owners can adjust inventory levels as needed. The evening before the event, Lot Owners can print a Reservation Report that lists all parking reservations, etc.
On the day of the event, customers will provide the Lot Owners or an attendant a Parking Pass when they arrive. The Parking Pass will contain information about parking reservations as well as vehicle information to check against the Lot's reservation list.
How to Check-In your Vehicle and Print your Parking Pass
To Check-In your Vehicle and print your Parking Pass, log in to your account and click on “My Purchases”:
- Press the red PRINT PASS button to the right of your Order#.
- Using the drop-down menus, EITHER select an existing Vehicle OR create a new one.
- Check the box, “I agree to the terms and conditions above”.
- Click the “Assign Vehicle” button. NOTE: An assigned Vehicle CANNOT be changed.
- Your browser will open. PRINT or SAVE your Parking Pass. At this point your Check-In is complete.
- After Check-In, the PRINT PASS button turns GREEN. Then, you can print or save your Parking Pass any time up to when it expires.
- To reset your password, go to the Account Login page.
- Below the "Login" button you'll see "Forgot Your Password?" Click the button.
- Enter your Park n Party account email address and press the "Reset Password" button. A Password Reset email will be sent to your account email address.
- Upon receipt of the Park n Party Password Reset email, open the email and click the "Reset My Password" button.
- In the "Password" field, enter your "new" password. To verify the new password, in the "Re-enter" field, re-enter the same password. Click the "Reset Password" button.
- If you've properly entered your new password in both fields and pressed the "Reset Password" button, you'll see the confirmation message, "Your password has been reset."
- The Password Reset process is now completed.