Our Guarantee

Park N Party® guarantees that when you reserve a parking space or tailgate spot with one of our Lot Owners, it will be provided to you when you arrive On Time.

What “On Time” Means

To qualify for the Park N Party Guarantee, you must arrive at the Lot in a qualified vehicle, with a valid Parking Pass, at least thirty (30) minutes before the event’s scheduled start time.

If you arrive late or without a valid Parking Pass, the Lot may or may not be able to honor your reservation, and the Guarantee is voided.

What Is a Qualified Vehicle?

A qualified vehicle is one that is permitted at the specific Lot you reserved. Vehicle restrictions vary by Lot. So that you can review them before making a reservation, each Lot's individual Lot page lists any vehicle restrictions.

Depending on the Lot, restrictions may apply to trucks, oversized SUVs, vans, RVs, campers, trailers, buses, or other non-standard vehicles. Some Lots permit these vehicles, and some do not.  Be sure to visit the Lot page before making your reservation.  Once made, reservations are non-refundable.

It is your responsibility to review the Lot page carefully and ensure that the vehicle you plan to bring is permitted at that Lot.

If a Lot Cannot Honor Your Reservation

If you arrive On Time for an event, with a valid Parking Pass, in a qualified vehicle and the Lot Owner is unable to honor your reservation, Park N Party® may transfer your reservation for that event to a comparable participating Lot.  In this circumstance, you must contact Park N Party immediately so we can transfer your reservation to another Lot.  A failure to contact Park N Party invalidates the Guarantee, no refund or credit will be provided. Park N Party can be reached at (888) 926-7275.

If comparable space is not available, Park N Party® will credit your reservation for a future event. If you do not wish to receive a credit for a future event, we will refund your purchase amount.

Package Deals and Season Passes

If the original reservation was purchased as part of a package deal, such as a Season Pass or a multi-day event, refunds and credits are subject to the sole determination of and the policies of the Lot Owner.

Package Deals, including Season Passes and multi-day event reservations, are not covered by the Park N Party Guarantee.

When Refunds or Credits Are Not Available

No refund will be issued if you do not attend an event for which you made a reservation, change your plans, arrive in a non-qualified vehicle, are unable to provide a valid Parking Pass, or decide to park in a different location than the one you reserved.

How to Submit a Guarantee Claim

To make a Guarantee claim, please contact Park N Party® at support@parknparty.com no later than three (3) calendar days after the scheduled date of the event.

Please include your name, telephone number, transaction ID from your receipt, date of the event, and any other relevant details we may require. If your claim is determined to be eligible, refunds may take up to ten (10) days to process.  Refunds are made in the same form as payment (e.g., credit card) to the originating account. 

For additional assistance, you may contact us at (888) 926-7275.

Additional Guarantee Terms

Park N Party® reserves the right to refuse to do business with any person or entity that attempts to misuse or abuse our Guarantee.

All Lots are independently owned and operated by third parties. Park N Party® makes no guarantees as to: the safety, security, cleanliness, or condition of any Lot; parking fees or other pricing decisions made by Lot Owners; Lot Policies; or, any services or merchandise provided by a Lot.

Park N Party® is not responsible for traffic delays, road closures or rerouting; accidents, weather conditions, health issues, pandemics; event cancellations, postponements, partial performances, date or time changes; your change in plans or inability to find a Lot; failure to follow Park N Party or Lot policies, failure to comply with applicable laws or safety codes, failure to arrive in a qualified vehicle; acts of God, communications issues, equipment failures, malfunctions, incompatibilities, or any other condition that delays or impedes your arrival to an event or Lot.

Park N Party® is not responsible for damage to or loss of your vehicle, property, or person. You agree to indemnify Park N Party® against costs, fees, or damages related to your use of the Lot or attendance at any event, and any attempt, whether successful or not, to back-charge, refund, or void a credit card transaction used to pay for a reservation or rental agreement. You also agree to abide by our Terms of Use.

Are You a Lot Owner?

Park N Party® is looking for Lot Owners. If you provide parking or tailgate services for sporting events, concerts, or community events and want to learn more about the benefits of listing your lot with Park N Party®, visit our Lot Owners page.